Email Whitelisting

For emails to not land in spam and properly open images in email services like Microsoft Outlook and Gmail, follow the steps below. The process below will help you and your users to unblock re

Microsoft Outlook Email Whitelisting Process

Process no.1: For Individual Email Addresses to be whitelisted from inside email message

    1. In an open message that was sent from a particular email address or domain, right-click on a blocked item.
    1. Do one of the following:

      • Click Add Sender to Safe Senders List.

      • Click Add the Domain [@domain] to Safe Senders List.

Option 2: For Email Address to be whitelisted from settings

Step 1: Click on the File option in the header

Step 2: Select Options on the left side menu

Step 3: Select Trust Centre again from the left Panel

Step 4: Click on the Trust Center Setting

Step 5: Untick the option which says “ Don’t download pictures automatically in HTML email messages or RSS items"

Step 6: Refresh and Restart Outlook Again

Option 3: For Email Address to be whitelisted from Microsoft Admin

Step by Step Instructions (Admin Side)

    1. Login to

    1. Go to Admin > Exchange > Mail Flow

      • Mail Flow enables you to set rules on the server before the email is delivered to Outlook.

      • This is similar to setting rules using Outlook’s built in rules.

    1. New rule details in Office 365. Click to view larger.
    1. Click the + and select Bypass Spam Filtering
    1. Apply this rule if… > The sender… > domain is

      • Enter the domain name (example:
    1. Under specify domain, be sure to click the + to add the domain to the list.

      • You can come back to this rule and add domain names for each domain you want to whitelist. There is no need to create additional global rules in Mail Flow for each domain.
    1. Click ok
    1. Check Stop processing more rules
    1. Click save

Google Email Whitelisting Process

    1. In the Admin console Go to Apps > G Suite Gmail > Advanced settings.
    1. Scroll to the Spam section, hover over the setting, and click Configure.
    1. Enter a unique name for the setting
    1. Check the Bypass spam filters for messages received from addresses or domains within this approved senders lists box.
    1. Click Use existing or Create a new one, enter a new list name, and click Create.
    1. Hover over the list name, click Edit, and then click Add.
    1. Enter domain name ‘’
    1. Save

DMARC Quarantine Issue

Error Message:
DMARC Message from domain, DMARC fail, (SPF aligned False, DKIM aligned False) DMARC policy is quarantine,applied policy is quarantine.

For the above Error, please do the whitelisting process for your respective email services.