In recent weeks, we’ve introduced an array of exciting features designed to enhance the user experience. These include the launch of our Points API, which empowers personalized engagement and seamless integration, automated reminder emails to ensure the success of your campaigns, and the introduction of the Payment Report API, providing detailed transaction histories. But that’s not all – we're offering you an exclusive sneak peek at the features slated for release in the coming months.

Launch of Points API

Feature Overview

We are thrilled to announce the launch of our latest feature, the Points API, designed to elevate customer engagement strategies to new heights. This powerful API empowers customers to enable a points engine inside their mobile and web applications, creating dynamic point-based engagement programs tailored to their specific needs, including loyalty programs, employee engagement initiatives, channel partnerships, and influencer collaborations.

Key Functionality

• Seamless Integration: The Points API facilitates the effortless sending of points and retrieval of point balances, allowing customers to seamlessly incorporate a points engine directly into their mobile and web applications.
• Versatile Applications: With the Points API, customers can leverage its functionality across a wide range of engagement initiatives, unlocking new opportunities to connect with their audience and drive participation.
• Personalized Engagement: By incorporating point-based rewards and incentives, customers can deliver personalized experiences that resonate with their audience, fostering stronger connections and lasting relationships.

Security: To ensure enhanced security, the Points API features robust oAuth 2.0 authentication and IP address whitelisting. These measures are implemented to safeguard customer data and protect against unauthorized access, providing peace of mind for both customers and end-users.

Redemption Opportunities: Points issued to end-users can be redeemed on Xoxoday's Global marketplace, offering thousands of brands across 90+ countries. This extensive marketplace makes the offering very lucrative, providing users with a diverse range of options to redeem their points and enjoy rewards that suit their preferences.

Benefits:

• Enhanced Engagement: The Points API enables customers to engage with their audience in a more streamlined and efficient manner, driving participation and fostering stronger connections.
• Flexibility and Efficiency: Customers can now create and manage robust engagement programs with ease, thanks to the flexible and efficient capabilities of the Points API.
• Improved Customer Satisfaction: By delivering value and rewards in a personalized and seamless manner, customers can enhance customer satisfaction and loyalty, ultimately driving business growth.

Availability: The Points API feature is now available to all customers, enabling them to unlock new possibilities in customer engagement. For more information on how to get started with the Points API, please refer to the documentation or contact our support team for assistance.

We are excited to see how our customers will leverage the Points API to create innovative and impactful engagement programs, and we look forward to supporting them on their journey to success.

Reminder Email For Clients

This feature aims to send periodically reminders to all end users who have active rewards waiting to be redeemed.

It empowers clients with automated reminder emails ensuring better success rates of campaigns being run by the clients and that the rewards are redeemed by the intended recipients.

Introducing Payment Report API

Reward API customers can now fetch the entire transaction history of an account. Transaction history data includes information on fund additions, deductions and refunds. This will help integrate with reporting tools and assist finance team during the monthly reconciliation process.

Standardizing Order Delivery Status Events in Webhooks

Currently, Reward API customers have the option to select "Delivered" or "Cancelled" events for an order delivery. With our new update, Order Delivery Status events will be standardized. These events will be enabled by default if the Webhook Status is enabled. We will send all events related to Order Delivery Status to the Callback URL listed.

Order Delivery Status Events to Now Include Refund Information

We have enhanced the webhook functionality by including refund information in the payload. Along with "Delivered" and "Cancelled" status events, we'll now include a 'refundStatus': 'Refunded' key in the payload. This event will be posted only when a refund is successfully added to the admin wallet.

Notifications if Webhook Status is disabled

Admins can now get notified if the Webhook status is auto disabled if the Callback URL is not functioning, which will allow them to check the URL status and take further actions to rectify the issues. Immediate actions taken to rectify the URL will help users to receive the Order delivery status change events that they are dependent on to take actions related to order delivery in their user journey.

Upcoming Features

IP whitelisting via Admin Dashboard

Super admins will be able to add / update and delete the IPs from the Admin Dashboard to access the APIs and avoid the manual process.

Merchandise via Xoxo Links

Admins will be able directly send a selection of merchandise for the users to choose from that will be delivered to the end users address.

New improved DIY flow

The upcoming new DIY flow simplifies the process of creating an account and getting started with sending rewards. There is no separate business activation as it has been integrated as a part of the send rewards flow.

Enhanced Email Capabilities

Admins will be able to format, add links in the messages and add a personal footer sent to the end users with the new email editing capabilities. They will also be able to set templates as default such that they do not have to make changes every time they login.

Minimum Balance Notifications

To ensure smooth redemption of rewards, we will have automated notifications to the admins ensuring there is sufficient balance in the wallet for redemption.

Enhancements in Reward API Reports

Super admins can now know which super admin / admin has sent the rewards. This helps the users to have visibility in their operations and reconciliation process.

Track Order in Marketplace

Users in the marketplace will now track their orders by providing necessary information. They can view order details, check the order status, and access other relevant information.

Enabling WhatsApp for Verification Process

We are introducing WhatsApp as a secondary channel for delivering verification OTP messages to users. This addition aims to enhance delivery rates, expand coverage across various regions, and optimize costs.