Forsta (Decipher) Integration

Introduction

To get accurate and meaningful insights from your survey, building a strong panel is essential. But it's not enough. The survey's success depends on the response rate. Low response rates are a common challenge for marketers.

To boost response rates and gather better insights, use instant rewards and incentives. Xoxoday Plum, integrated with Forsta, offers automated digital rewards, making it easier to engage respondents.

By creating a reward automation campaign on Xoxoday Plum, you can automatically send rewards to all survey respondents, ensuring a seamless user experience without manual gift-code management.

Highlights of the Integration

Once the integration between the two platforms is enabled, you no longer have to juggle between spreadsheets to track or manage reward campaigns, or manually procure and distribute rewards.

Xoxoday Plum not only simplifies the rewarding process but also brings a host of value additions to the integration. Here are some of the key highlights:

Automated Rewards on Completion of Survey

The integration allows you to set up Reward automation Campaigns on Xoxoday Plum and send out rewards to respondents who complete the survey. Not just that, the survey respondents can choose gifts, perks, and experiences of their choice from Xoxoday’s extensive global catalog.

You can also restrict the number of rewards sent out based on criteria like - campaign time range, Maximum Reward count, etc.

Built-in Approval Workflows

Integration with Xoxoday allows you to have complete control over whom among your respondents to send the rewards to.

The built-in approval system lets you review and approve respondents individually or in bulk. This ensures that there are no repeat claims that take place.

Customised Communication Templates

Survey rewards can be sent to respondents through customized email templates that represent your organizational DNA - with your own logo, messaging, and images. This ensures they are instantly recognised and don't get lost in their inbox.

Dedicated Redemption Support

Our API integrations ensure that the redemption process is seamless and non-intrusive for your users. Furthermore, we also offer global support for all your user queries during redemption.

How does the Integration Work?

Follow the step-by-step guide to set up the integration between Xoxoday and Forsta, and create & run reward campaigns.

STEP 1: Connect to Decipher

Go to Integrations and Search for Forsta (Decipher)

Click on ‘Connect’

Enter the API Key provided by Forsta (Decipher) account to authenticate and connect your account.

Once the Authentication is done, you are now successfully connected to Xoxoday.
This authentication allows Xoxoday to fetch the Survey Projects on Frosta and set Reward Automation to send rewards.

Setting up Reward Automation

Reward Automation defines Reward Campaigns and provides additional settings to the reward processing.

Click on ‘Create new Automation’

Here, Name the Automation and Select the Survey from the Frosta account for which you want to send rewards to respondents.

In the next steps, Select the Reward Campaign you already set up, which defines the reward denomination, catalog, and reward email.

You can set:

1. Expiry of Automation: Define the end date of automation.
2. Approval type:
   i. Automatic: Automatically send rewards as soon as the survey is submitted by the respondent.
   ii. Manual: This will capture the respondents and you can choose whom they send reward by simply choosing to Approve or Reject button.

Click on ‘Save and Launch’ to start reward Automation.

Once created, Copy the reward claim page link and paste it into Redirect URL of your Survey.